intro

Get ready to drive digital change at Nationale Nederlanden (NN), one of the Netherlands’ biggest financial services companies. As a Full Stack Engineer – Chatbot, you will play an instrumental role in realizing and supporting multiple customer journeys around our digital channels, such as Sanne our digital assistant. In your new job, the engineering decisions you make and the lines of code you write / review / optimize has the potential to make a difference in over 500,000 customers’ lives every day. Your new job could very well make a big difference in your work-life balance, too. We’re famous for it, and you’ll enjoy plenty of freedom in your new role, with all the perks of hybrid working.

Wat je gaat doen

As our Full Stack Engineer – Team Chat, you will realize seamless customer (digital) journeys in our digital to realize secure, scalable and reliable backend software to facilitate seamless customer journeys that originate from our digital assistant, whether they’re looking for information, changing their personal details, or calling our call centers for help. For realizing and supporting such mission-critical features on the AWS Cloud, you adopt modern software engineering practices not limiting to DevOps, shift-left practices, and test automation.

You will work primarily with React and JavaScript/TypeScript, with a vast amount of exposure to AWS Serverless technologies (e.g. API Gateway, Lambda, S3, DynamoDB, SQS, SNS, EventBridge etc.) and Azure DevOps. Distributed software development using Microservices, Backend-for-frontend, Stateless, API-first, zero trust security are a few patterns / topics that you will hear fellow engineers in your team talking about frequently.

You are responsible for the technical delivery (build and maintain) of end to end customer journeys, and its accompanied integration with external SaaS providers
You are responsible for the running and operating the software you built, which entails resolution of incidents, driving improvements and authoring postmortems in an unambiguous manner
You collaborate, coach, and influence fellow engineers (based on your prior knowledge and experience) towards best practices in software product development, reuse and release lifecycle
You join forces with other engineers across our domain and business unit, in contributing to the collective thinking / resolution of common engineering challenges

Wat wij jou bieden

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

Salary between €3.794 and €6.306 depending on your knowledge and experience
13th month and holiday allowance are paid with your monthly salary
27 vacation days for a 5-day working week and one Diversity Day
A modern pension administered by BeFrank
Plenty of training and learning opportunities
NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
Allowances for setting up your home office and for internet use

Wat je meebrengt

You know how to work in an Agile environment where collaboration, feedback loops, and continuous improvements are the foundations. Additionally, you possess:

3+ years of experience working as an all-round software engineer
Hands-on experience building web products, with special focus on React, AWS Serverless technologies, and TypeScript
DevOps mindset and knowledge about software architectures and patterns

Met wie je werkt

You are going to be a part of a team of unique awesome individuals with different backgrounds and cultures who are working together to build and maintain our conversational journeys. You will join a cross-functional team consisting full-stack engineers, A.I. trainers, Conversational Designers, UX/UI Designers and a product owner.

You will work closely with Product Owner in realizing the product roadmap. You will report to the Engineering Manager for Customer Contact Experience.