IT Lead Workplace Services

At a glance

You will be leading the International Cards Services ( ICS ) Workplace Services team providing the so-called ICS Workplace Services 

Your job

You will be leading the Worplace Services team (7 FTE) providing the modern workplace service to our internal customer. You will be responsible for managing the backlog of the team, be the SPOC for the internal stakeholders and departments, and also execute the related HR activities for the IT Engineers within your team. As an expert lead, you will manage all team aspects, and be responsible for the quality of service of the workplace we provide to our internal colleagues. Next to that you manage IT budgets, internal KPI's and IT vendors providing services to ICS.

Working environment

Agile Way of working team (6 IT Engineers and a scrum master). We are provisioning state of the art modern workplace services, Office 365, Team, Azure (including Azure Virtual Desktop) but also work with some Legacy applications and infra hosting components so migration work is on the current roadmap. You provide workplace services to the Dutch organization (+750 seats) and a small office in Germany (20 seats) You will be reporting to the Manager of Service Intergration and Orchestration 

Your profile

Hands on and natural leader who has 5 years plus experience in managing small to medium sized teams, that play a central role in the delivery of IT within a changing organization. Knowledge of Scrum/Agile/ LEAN, workplace technics, managing vendors on SLA's. Track record in managing back-logs (preferably as a PO) Experience in HR tasks like people assessment, re-integration, coaching, and general administrative HR tasks. As the team also needs some technical guidance preferably next to leadership you also have the technical package and background to be a solid counterpart for your IT Engineers, meaning technical knowledge of Workplace Services related products like MS Office 365, Exchange, Azure Cloud, Operating Systems, Application Management and some standard knowledge on network LAN/WAN 

General

• Completed HBO (Informatics) education
• Experience with agile working.
• Experienced Manager / IT lead 
• Experienced Product Owner
• ITIL (foundation) certified;

We are offering

• A gross annual salary between € 59,631 and € 85,187  (scale 11) based on 36 hours per week and depending on relevant work experience.
• In addition, you receive a 'benefit budget' of 11% of your gross salary to purchase flexible terms of employment or to have them paid monthly.
• We offer you the freedom to get the best out of yourself, work flexibly and plenty of room to grow through various E-learnings and a personal development budget of € 1,000 per year.
• Hybrid works; You will receive a mobile phone and laptop from ICS. You can also order a screen, desk and office chair for your home office. We do expect you to travel to the office regularly for teaming events and meetings.
• A good pension scheme in accordance with the collective labor agreement of ABN AMRO.

Interested?

Please upload your C.V. and motivation letter. You can Address this to Remko Kalee ( manager of Service Integration & Orchestration ) 

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.